Delivery of your order

We offer FREE DELIVERY for 1st Class Royal Mail delivery throughout the UK. We aim to despatch orders within 2 – 5 days.

It is usually possible to arrange Guaranteed Next Day Delivery for orders delivered within the UK placed by 7:00am for guaranteed delivery the following day by 1:00pm.  Next day delivery is charged at £9.95, but is NOT an available option when you checkout – this will be charged separately via Paypal.  Please contact us before you place your order to check if Next Day Delivery is available

For orders delivered to Europe, we charge £4.75 per order.

Unfortunately, we cannot deliver outside Europe.

Returning a KeepStake?

We are confident that you will be delighted with your KeepStake. If, for any reason, you wish to return it, simply post it back to us at the address below with 10 days of receipt and we will exchange or refund you, whichever you prefer, no quibbles.
KeepStakes
Sunnyside
South Perrott
Beaminster
Dorset
DT8 3HS

KEEPSTAKES TREE GIFT PLAQUE TERMS AND CONDITIONS

THESE ARE THE KEEPSTAKES GIFT TREE PLAQUE WEBSITE TERMS AND CONDITIONS. THESE TERMS AND CONDITIONS APPLY TO THE FOLLOWING WEBSITE; WWW.KEEPSTAKES.CO.UK. IF YOU ACCESS THIS WEBSITE AND/OR PLACE AN ORDER, YOU AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS, REGARDLESS OF WHETHER OR NOT YOU CHOOSE TO REGISTER WITH US OR ORDER FROM US. IF YOU DO NOT ACCEPT THESE TERMS, PLEASE DO NOT USE THIS WEBSITE.

The Keepstakes gift tree plaque website is operated by:

Sunnyside Web Design Ltd who is trading as KeepStakes. Please note that we are not registered for VAT.

Our contact details are as follows:

Trading address: Sunnyside, South Perrott, Beaminster, Dorset.  DT8 3HS.

General email: karen@keepstakes.co.uk

Telephone number: 07840796044

1. INTRODUCTION

1.1 You will be able to access most areas of the KeepStakes tree plaque website without registering your details with us. Certain areas of this site are only open to you if you register.

1.2 We may revise these terms and conditions at any time by updating this page. You should check the KeepStakes website from time to time to review the then current terms and conditions. They are binding. Certain provisions of these terms and conditions may be superseded by expressly designated legal notices or terms located on particular pages of the KeepStakes website. If you don’t wish to accept any new terms and conditions after we have given notice, please do not continue to use the KeepStakes website.

2. ORDERING FROM KEEPSTAKES

2.1 We will deem you to place an order with KeepStakes by ordering via our online checkout process. As part of our this process you will be given the opportunity to check your order, engraving details and to correct any errors in the engraving or with the product order. If you have provided your email address, we will send an order acknowledgement, detailing the package you have ordered. This email will be considered the acceptance of your offer and will confirm the engraved text requested, gift message if required, total price of the plaque, if relevant seeds or vouchers and delivery details. If this information is not correct, please advise us within 24 hours. If we do not hear from you within this period, we will assume the information is correct.

2.2 Our acceptance of an order takes place when we despatch the tree plaque. We will send you a despatch confirmation by email. When we despatch the order the purchase contract will be made even if your payment has been processed immediately, unless we have notified you that we do not accept your order or you have cancelled your order.

2.3 KeepStakes can supply National Garden Gift Vouchers to accompany the tree plaque if required. Once vouchers have been delivered, KeepStakes is not responsible for any loss, damage or disappointment caused by use of the vouchers. KeepStakes cannot get involved in any dispute between any person redeeming vouchers and a specific Garden Centre. We shall have no liability if a Garden Centre has ceased to trade, is unable to honour the voucher, or causes any loss or other harm. We cannot guarantee that National Garden Gift Vouchers will always be available. If we cannot supply vouchers, you will not be charged for them and we will refund you. However, currently, National Garden Gift Vouchers are accepted at nearly 2,000 garden centres, shops and nurseries across the United Kingdom.

2.4 We may refuse to accept an order: (a) where goods are not available; (b) where we cannot obtain authorisation for your payment; (c) if there has been a pricing or product description error; or (d) if you do not meet any eligibility criteria set out in our terms and conditions.

2.5 All tree plaques have a small KeepStakes logo and website address on the back. If you would prefer to have the back of the plaque blank, please note your request in the “Special Request” box on the order form.

3. PRICING

3.1 Our prices do not include VAT as we are not registered for VAT.

3.2 Where we charge separately for postage and other relevant charges, the appropriate rates are set out in our specified pricing structure shown elsewhere on the KeepStakes website.

3.3 Our prices are reviewed periodically. The last review was 01/06/2013.

4. CANCELLATION AND RETURNS POLICY

4.1 If you wish to cancel your order: (a) you can notify us by email to sales@keepstakes.co.uk within 24 hours of placing the order and before we have dispatched the goods to you; or (b) where goods have already been dispatched to you, by returning goods to us.

4.2 If you unhappy with your purchase we guarantee to replace or refund – whatever you prefer.

5. LICENCE

5.1 You are permitted to print and download extracts from this Website for your own use on the following basis: (a) no documents or related graphics on this Website are modified in any way; (b) no graphics on this Website are used separately from accompanying text; and (c) any of our copyright and trade mark notices and this permission notice appear in all copies.

5.2 Unless otherwise stated, the copyright and other intellectual property rights in all material on this Website (including without limitation photographs and graphical images) are owned by us or our licensors. For the purposes of these terms and conditions, any use of extracts from this Website other than in accordance with clause 5.1 above for any purpose is prohibited. If you breach any of the terms in these terms and conditions, your permission to use this Website automatically terminates and you must immediately destroy any downloaded or printed extracts from this Website.

5.3 Subject to clause 5.1, no part of this Website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without our prior written permission.

5.4 Any rights not expressly granted in these terms are reserved.

6. SERVICE ACCESS

6.1 While we endeavour to ensure that this Website is normally available 24 hours a day, we will not be liable if for any reason this Website is unavailable at any time or for any period.

6.2 Access to this Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.

7. VISITOR MATERIAL AND CONDUCT

7.1 Other than personally identifiable information, which is covered under the Privacy Policy, any material you transmit or post to the KeepStakes website will be considered non-confidential and non-proprietary. We will have no obligations with respect to such material. We and our nominees will be free to copy, disclose, distribute, incorporate and otherwise use such material and all data, images, sounds, text and other things embodied therein for any and all commercial or non-commercial purposes.

7.2 You are prohibited from posting or transmitting to or from the KeepStakes  website any material: (a) that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience; (b) for which you have not obtained all necessary licences and/or approvals; (c) which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in the UK or any other country in the world; or (d) which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).

7.3 You may not misuse the KeepStakes website (including, without limitation, by hacking).

7.4 We will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting any material in breach of clauses 7.2 or 7.3.

8. LINKS TO AND FROM OTHER WEBSITES

8.1 Links to third party websites on the KeepStakes website are provided solely for your convenience. If you use these links, you leave this website. We have not reviewed all of these third party websites and do not control and are not responsible for these websites or their content or availability. We therefore do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to this Website, you do so entirely at your own risk.

8.2 If you would like to link to the KeepStakes website, you may only do so on the basis that you link to, but do not replicate, the home page of this Website, and subject to the following conditions: (a) you do not remove, distort or otherwise alter the size or appearance of the KeepStakes logo; (b) you do not create a frame or any other browser or border environment around this Website; (c) you do not in any way imply that we are endorsing any products or services other than our own; (d) you do not misrepresent your relationship with us nor present any other false information about us; (e) you do not otherwise use any KeepStakes trade marks displayed on this Website without our express written permission; (f) you do not link from a website that is not owned by you; and (g) your website does not contain content that is distasteful, offensive or controversial, infringes any intellectual property rights or other rights of any other person or otherwise does not comply with all applicable laws and regulations. We expressly reserve the right to revoke the right granted in this clause 8.2 for breach of these terms and to take any action we deem appropriate.

8.3 You shall fully indemnify us for any loss or damage we or any of our group companies may suffer or incur as a result of your breach of clause 8.2.

9. REGISTRATION

9.1 To register with www.keepstakes.co.uk you must be over eighteen years of age. 9.2 Each registration is for a single user only. We do not permit you to share your user name and password with any other person nor with multiple users on a network. 9.3 Responsibility for the security of any passwords issued rests with you and if you know or suspect that someone else knows your password, you should contact us immediately. 9.4 We may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these terms and conditions.

10. DISCLAIMER

10.1 While we endeavour to ensure that the information on the KeepStakes website is correct, we do not warrant the accuracy and completeness of the material. We may make changes to the material on this website, or to the products and prices described in it, at any time without notice. The material on the KeepStakes website may be out of date, and we make no commitment to update such material.

10.2 The material on the KeepStakes website is provided “as is” without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with the KeepStakes website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have effect in relation to this Website.

11. LIABILITY

11.1 KeepStakes, any other party (whether or not involved in creating, producing, maintaining or delivering this website), exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise, in connection with this website in any way or in connection with the use, inability to use or the results of use of this website, any websites linked to the KeepStakes website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this Website or your downloading of any material from this Website or any websites linked to this Website.

11.2 Nothing in these terms and conditions shall exclude or limit our liability for (i) death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977); (ii) fraud; (iii) misrepresentation as to a fundamental matter; or (iv) any liability which cannot be excluded or limited under applicable law.

11.3 If your use of material on the KeepStakes website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.

11.4 You agree to indemnify us fully, defend and hold us, and our officers, directors, employees and agents, harmless from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the terms and conditions by you, or your use of the KeepStakes website, or the use by any other person using your registration details.

12. GOVERNING LAW AND JURISDICTION

12.1 These terms and conditions shall be governed by and construed in accordance with Scottish law. Disputes arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the Scottish courts. 12.2 We do not warrant that materials/items for sale on the Website are appropriate or available for use outside the United Kingdom. It is prohibited to access the Website from territories where its contents are illegal or unlawful. If you access this Website from locations outside the United Kingdom, you do so at your own risk and you are responsible for compliance with local laws.

13. MISCELLANEOUS

13.1 You may not assign, sub-license or otherwise transfer any of your rights under these terms and conditions

13.2 If any provision of these terms and conditions is found by any court of competent jurisdiction to be invalid, the invalidity of that provision will not affect the validity of the remaining provisions which shall continue to have full force and effect.

13.3 Only the parties to these terms and conditions may seek to enforce them under the Contracts (Rights of Third Parties) Act 1999.